Skip to content
YawaHub

Is your complaint ready to file with the evidence it needs?

Answer fourteen questions about what happened, your evidence, your contact with the company so far and the resolution you want. See what to gather before you file. Runs in your browser. No account, no card, no call.

Your complaint

Answer for how things are today. Runs in your browser. Nothing is sent.

What happened

Can you say what went wrong in two or three plain sentences?

Do you have the date of each event, such as the payment, the problem and each contact?

Do you know the exact amount involved, if money is at stake?

Do you have the account, order, booking or transaction reference?

Evidence

Do you have receipts, statements or payment confirmations?

Do you have screenshots of the relevant messages, app errors or listings?

Have you saved your emails and chat transcripts with the company?

Have you noted the names or IDs of the agents you spoke to?

Contact so far

Have you raised the complaint with the company directly?

Do you have a complaint or ticket number from the company?

Have you kept a record of each call, with the date and what was said?

What you want

Can you say what resolution you want, such as your money back, a reversal, a replacement or a repair?

Can you connect the resolution you want to the evidence you have?

Do you know which regulator covers this kind of company, in case escalation is needed?

Answer the questions to see your score. It updates as you go.

Method: yes scores a question in full, partly scores half and no scores nothing. Each is weighted from one to three by how much it helps a company or a regulator act on the complaint, with dates, references and receipts weighted highest. The score is the weighted share out of a hundred. Unanswered questions are left out.

Is your complaint ready to file with the evidence it needs?

Answer fourteen questions about what happened, your evidence, your contact with the company so far and the resolution you want. See what to gather before you file. Runs in your browser. No account, no card, no call.

Open the free tool

It runs in your browser. YawaHub never sees your inputs.