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YawaHub

File a complaint once, with evidence, and hold the company to a defined response window.

YawaHub sends complaints against banks, telecoms, airlines and sellers in Nigeria, Ghana and Kenya to the company, and makes them public with a resolution score if they are not resolved in time. Free for consumers.

Use the free toolSee pricing

No account. No card. No sales call.

  • Filed with evidence, routed to the company
  • Public company resolution scores, free
  • No paid removal of complaints, ever

Is your complaint ready to file with the evidence it needs?

Answer fourteen questions about what happened, your evidence, your contact with the company so far and the resolution you want. See what to gather before you file. Runs in your browser. No account, no card, no call.

Your complaint

Answer for how things are today. Runs in your browser. Nothing is sent.

What happened

Can you say what went wrong in two or three plain sentences?

Do you have the date of each event, such as the payment, the problem and each contact?

Do you know the exact amount involved, if money is at stake?

Do you have the account, order, booking or transaction reference?

Evidence

Do you have receipts, statements or payment confirmations?

Do you have screenshots of the relevant messages, app errors or listings?

Have you saved your emails and chat transcripts with the company?

Have you noted the names or IDs of the agents you spoke to?

Contact so far

Have you raised the complaint with the company directly?

Do you have a complaint or ticket number from the company?

Have you kept a record of each call, with the date and what was said?

What you want

Can you say what resolution you want, such as your money back, a reversal, a replacement or a repair?

Can you connect the resolution you want to the evidence you have?

Do you know which regulator covers this kind of company, in case escalation is needed?

Answer the questions to see your score. It updates as you go.

Method: yes scores a question in full, partly scores half and no scores nothing. Each is weighted from one to three by how much it helps a company or a regulator act on the complaint, with dates, references and receipts weighted highest. The score is the weighted share out of a hundred. Unanswered questions are left out.

The problem

Consumer complaints in these markets disappear.

Support lines do not answer, emails are ignored, and regulators are slow and unknown to most people.

The only escalation that works is public embarrassment on social media, which is chaotic, often unfair, and only works for people with an audience.

Companies meanwhile have no aggregated view of what is actually failing.

Who it is for

  • Consumers

    People in Nigeria, Ghana and Kenya with unresolved complaints against banks, telecoms, airlines, e-commerce sellers, utilities and service providers.

  • Companies that want to fix things

    Companies that genuinely want to fix things and cannot see what is broken.

A complaint the company cannot quietly ignore

A structured complaint and resolution platform for consumers in Nigeria, Ghana and Kenya, with public company resolution scores.

  • Filed with evidence

    Complaints are filed with evidence and categorised.

  • Routed to the right contact

    Each complaint goes to the company's designated contact, with a defined response window.

  • Public if unresolved

    If it is not resolved in that window, it becomes public on the company's profile.

  • Resolution rate scores

    Company profiles carry a resolution rate score, free for anyone to see.

  • Companies can respond

    Companies can claim their profile, respond and resolve, and resolved complaints are marked as resolved prominently.

  • Regulatory escalation

    Regulatory escalation paths are explained, and the filing is prepared where a regulator has jurisdiction.

How it works

YawaHub, from the first step to the result.

  1. 1

    File your complaint

    With evidence, in three minutes.

  2. 2

    It goes to the company

    Routed to their designated contact, with a defined response window.

  3. 3

    Resolved, or made public

    Unresolved complaints appear on the company's profile, with a resolution rate score.

  4. 4

    Escalate if needed

    Regulatory paths explained, with the filing prepared where a regulator has jurisdiction.

Pricing

Free for consumers, always. Companies pay for a claimed profile with direct routing, response tooling and analytics.

Consumers

File complaints and see company resolution scores.

Freealways
  • Filing with evidence
  • Public resolution scores
Get in touch
Recommended

Claimed profile

For companies that want to respond and resolve.

$490per month
  • Direct routing
  • Response tooling
  • Analytics on your own complaint patterns
Talk to us

Data licensing

Data licensing for regulators and researchers.

Licensingfor regulators and researchers
  • Aggregated complaint data
Talk to us

No paid removal or suppression of complaints, ever. Prices in USD.

Questions people actually ask

Does it cost anything to complain?
No. Filing a complaint and viewing company resolution scores are free for consumers, always.
What happens after I file?
Your complaint is categorised and routed to the company's designated contact with a defined response window. If it is not resolved in that window, it becomes public on the company's profile.
How long does filing take?
Filing a complaint takes three minutes.
Can a company pay to remove a complaint?
No. There is no paid removal or suppression of complaints, ever.
What do companies pay?
490 dollars a month for a claimed profile with direct routing, response tooling and analytics on their own complaint patterns.
Can a regulator get involved?
Regulatory escalation paths are explained, and the filing is prepared where a regulator has jurisdiction.
Are resolved complaints shown?
Yes. Resolved complaints are marked as resolved, prominently.
Why should I trust the complaint readiness check?
The score is worked out from your own answers in your browser. It checks what you have gathered, and does not judge whether the company is at fault or how it will respond. Filing a complaint on YawaHub is free for consumers.

Is your complaint ready to file with the evidence it needs?

Answer fourteen questions about what happened, your evidence, your contact with the company so far and the resolution you want. See what to gather before you file. Runs in your browser. No account, no card, no call.

Open the free tool

It runs in your browser. YawaHub never sees your inputs.